In this program, you will get an introduction to a selected subset of this body of methods and tools. The courses will cover the entire lifecycle of business processes: from identification to redesign, automation, and monitoring.
During the courses, you will learn:
✓ how to identify processes and organise them into an architecture;
✓ how to define performance measures and prioritise process improvement initiatives;
✓ how to capture business processes in the BPMN notation;
✓ and how to analyse and re-design a process with respect to a set of performance objectives.
✓ Finally you will get an overview of BPM tools for process automation and monitoring, including emerging process mining tools.
The courses will alternate theory with practice. Every day, we will close with a hands-on workshop where you will apply the concepts you learned on a concrete example, preferably one coming from your own practice.
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