Business Process Management (BPM) came into the picture in the 1990s. When it started, it was all about the system and the programmers. An average business user could never think of creating a business application. To create the simplest of processes, he had to rely on the developer and it was more like an autocracy. Nevertheless, things have drastically changed over the past 5 years and cloud-based human-centric systems have supplanted the clunky traditional ones.
Business users are empowered substantially to create, automate and manage their business processes, without having to depend on the developers. This is because BPM systems have become extremely user-friendly and are no longer meant only for the programmers. Today, BPM software has been democratized and everybody is welcome to the party.
This phase of BPM is more towards taking a human-centric approach to solve the business problems. In a nutshell, the mission of human-centric BPM is to systematize the human thought process to root out the business challenges.
System-centric vs Human-centric:
Most traditional BPM systems are system-centric. This is because they were designed by the programmers from a machine’s standpoint. All that they had contemplated while designing the system would have been 0’s and 1’s. The worst part is that people who use such systems are also expected to understand and speak the language of the machine to get the expected outcome.
The alternative to this was to rely on big-ticket consultants, which was a herculean task for small businesses. This problem became ubiquitous and served as an eye-opener for vendors to rethink their approach. That is when human-centric systems came into existence.
Such systems were designed based on the nub that rather than forcing the human beings to think like a system, it is ideal for the systems to think and behave like humans. This paved way to a BPM software that puts the human elements like user-friendliness in the foreground, making the system intuitive for the people to handle it themselves.
All they have to do is come up with a sequence of tasks and implement it with the help of the system. Simply put, “Human-centric BPM software not only acts as a tool but also guides the users to create and automate the processes, without having to take any external help”.
Why do you need a human-centric BPM for your organization?
A system-centric BPM software can be ideal for organizations that has got plenty of developers to create business applications for days together, without whom the business users would have a tough time using it.
On the flip side, if you would want an average business user to create their own applications in a matter of few minutes, you may indeed want to go for a human-centric solution.
For instance, your HR manager may want to create an onboarding app to automate the whole process and make the journey smooth for the new employees. A system-centric BPM software would demand her to learn coding and execute it herself or depend on the developers to do it. Either of the options would not be ideal, because the HR manager as well as the developers are meant to perform better roles in the organization.
This is the case where she needs a software that enables her to automate the entire onboarding process in few minutes with the help of an intuitive interface that reflects human thought process. In this case, she just needs a logical sequence of tasks at the back of her mind and a mouse to drag-and-drop the fields.
Human-centric BPM systems also foster better decision-making than a system-centric BPM. This is because human-centric systems involve human intervention and does not put the decision-making process in the hands of the system.
Is it a must for all organizations to have a human-centric BPM system?
As most organizations perceive human-computer symbiosis as a primary factor that improves productivity and efficiency, they essentially do not want to rely on the developers and consultants for automating their business processes.
If you want the BPM software to be as easy as an email, word document or spreadsheet, for your users to use it, then you will have to pick one that would serve the purpose. So, the ultimate choice would be to go for a human-centric BPM software.