In the last decade, we’ve seen many new ideas that disrupt traditional businesses and empower consumers. Uber has changed the way people hail cabs and disrupted cab companies all over the world. Netflix toppled Blockbuster and soared to popularity with its ‘all you can watch’ video subscription model.
Globally, the pace of disruption has amplified over the last two decades as businesses began to digitize their processes. The journey to the digital arena is still young, and enterprises are using business process management (BPM) tools to enable the transformation.
We are approaching mid-2017 and it’s certain that the rate of BPM adoption continues to climb; more and more enterprises have automated their processes. BPM’s crusade into wider enterprise circles has also given room for valid predictions for 2017, which we are beginning to see and beyond.
Changing Business Environments
BPM is the right tool to facilitate the digital transition because it helps organizations drive innovations and reinvent their processes. Thanks to BPM-powered business processes, many businesses now have a faster time-to-market and a better understanding of consumer expectations.
BPM suites are being applied throughout the entire scope of business. From unplugging the marketing funnel to fighting the churn rate to fast-tracking approvals on projects, enterprises are seeing great value in the automation of their core processes.
According to Gartner, digitization forces businesses to rethink their strategies, take bold actions, and adapt to changes. They also advise companies to innovate rapidly from the business models that evolve out of such transformation.
The Cloud is Calling
In 2017, it will be increasingly critical for companies to grow as digital enterprises and be open to constant changes that come with a transformation process. Small and medium sized enterprises are finally accepting the fact that going digital is not an option anymore, but an imperative.
While digital has been ubiquitous for some time now, we are just starting to get used to everything being a part of the cloud. What was once seen as a risky move is not the industry standard. The growing pervasiveness and functionality of SaaS tools make it hard for companies to continue to rely on on-premise options.
Those BPM products with powerful analytics features will be in high demand because process owners want to see real-time data and measure them against cost shaving or process efficiency. The rise in bring-your-own-device (BYOD) culture and the use of smartphones for work might also cause seismic shifts in the ways teams collaborate with each other.
BPM systems are also likely to make a deeper mark in bettering the customer experience. The growing connectivity between systems allows businesses to engage more and listen closely to their customers. This will allow support teams to resolve complaints quickly and more efficiently.
Trends Set to Change
Companies that steered away from BPM software in the past did so either due to a) the high price of then-current BPM software, b) the lack of engineering talent to implement and maintain those tools, or c) the missing overlap between IT and business heads.
But with the many cloud-based BPM offerings, all of those situations have changed. Prices continue to drop to reasonable levels, low- and no-code options make organizations less dependent on programmers, and human-centric options let non-technical business leaders take control of the processes in their own department.
As we look into the future, BPM adoption will continue to grow throughout 2017. The market is not saturated yet, and these new tools will create more awareness and opportunities. IT managers and enterprise leaders will be able to work together with an integrated effort to see more automated business processes. The only current unknown is how far that automation will go.