Often we hear in different situations or circumstances talk of business processes … whether as outsourcing, analysis, reengineering, transformation, optimization, etc. .
What exactly are they? How does your business processes? What are the mechanisms that link the business processes of the company’s objectives ? What is the frequency with which monitor the fulfillment of the objectives? How to present the results? Why are there sometimes differences between departmental objectives of the organization? How to position management through traditional management processes to be functional? How to make the transition to a business model based on process management?
How technology helps us? How to choose the solutions? The list of questions goes on.
We will try to give some possible answers to the above questions both in this article and in those to come. The trip to this fascinating and dynamic world of business process starts today …
Step 1 . What business processes are?
When establishing any organization is determined by the business plan a strategy that will try to achieve a set of objectives within a certain timeframe. The result of this is materialized in a set of business processes .
Basically, business processes understand all the activities that take place under certain conditions and after certain rules and help / contribute to generating business value ( creating a product or service to one or more groups of customers ) .
Once we now have a minimal set of information on what is business processes , I will try to make a brief foray into the past very close ….
We all remember the days when “the economy roaring ” policy makers viewed with skepticism , sometimes with arrogance, everything was referring to the use of accurate and consistent management techniques in assessing how business processes are executed . And this for the simple fact that things went well and very well using existing resources. Profit margins were excellent bonuses and premiums went … Sales report the continuously increasing trends ( almost always with a slope of at least 30-40 % increase ) . Orders came , everything was ” rosy ” . Why do we need new solutions when all our processes are well developed ?
He came , however, the fall of 2008 … Suddenly , an invisible brake , blocked the other day economic engines ” Dudu ” … What happened to it ? How I got into a situation so complicated ? Where are the resources that once seemed inexhaustible ? Gone … Many of those who were confident going on the same upward trend were blocked . No one knew what to do and gave way to others who had to keep margins at all where they were ..
They took the first steps : reducing costs of consumables , external services , staff … For some time called definitive withdrawal from the business . Others try to survive today …
One thing not considered those who believed in the immortality of their business model . They ignored the fact that a business is like a living organism , which is a sum of functions strongly correlated ensuring its existence . They ignored the fact that it’s all about how to manage business processes in their entirety : human resources , materials, rules and time. Others do not understand this model of management today .
From the foregoing , it is essential to understand that some disasters could have been avoided. Even today many of the problems may disappear if business management is proactive rather than reactive .
In the next article we present the model management processes can provide a framework optimized external conditions in which the business is conducted .
Author: Cristian Ivanus (Member BPM Expert service Team by BPM EE Forum)